Services

Consulting and integration

Our teams, made up of project directors, project managers, technical and functional consultants, developed for several years all the business and technical expertise required to the implementation of our solutions.
They design the quality assurance plan, and the implementation file aiming to monitor and follow minutely the progress of the projects, making sure of the smooth progress of the settings and ensuring the quality of the deliverables.

Several services are covered:

  • Needs analysis, functional technical and organizational convergence study

  • Design the systems of "target" and interfaces

  • Configuration and implementation of solutions

  • Recovery of data and histories

  • Internal unit, integration and qualification tests

  • Go live and post-migration services

  • Project management, assistance and support

Support

The support service provides assistance to our customers and includes:

  • Access to the customer’s area on our extranet to report incidents or improvement requests

  • Hotline

  • On site visits if necessary

  • Remote support on the customer platforms

The maintenance of our solutions mainly covers:

  • Delivery of new versions

  • Assistance to the installation of functional and technical evolutions

  • Bugs Correction

  • Site’s visit for preventive maintenance

Training

During all the project phases, our teams ensure on the skills transfer related to the use and configuration of our solutions to our client's functional and technical teams.

In addition, we offer various training programs:

  • Intra or extra-companies

  • Several levels: beginners / expert users, IT specialists and administrators

  • Several sessions: initiation training, modular training, before going into production

  • Exercises and case studies

  • Change management

  • Complete documentation: training plan, user manual, operation and administration manual

Do you want to automate the management of your business?

Manar™ meets all your needs.