Services

Consulting and integration

Our teams, made up of project directors, project managers, technical and functional consultants, developed for several years all the business and technical expertise required to the implementation of our solutions.
They design the quality assurance plan, and the implementation file aiming to monitor and follow minutely the progress of the projects, making sure of the smooth progress of the settings and ensuring the quality of the deliverables.

Several services are covered:

Needs analysis, functional technical and organizational convergence study
Design the systems of “target” and interfaces
Configuration and implementation of solutions
Recovery of data and histories
Internal unit, integration and qualification tests
Go live and post-migration services
Project management, assistance and support

Support

The support service provides assistance to our customers and includes:

Access to the customer’s area on our extranet to report incidents or improvement requests
Hotline
On site visits if necessary
Remote support on the customer platforms

The maintenance of our solutions mainly covers:

Delivery of new versions
Assistance to the installation of functional and technical evolutions
Bugs Correction
Site’s visit for preventive maintenance

Training

During all the project phases, our teams ensure on the skills transfer related to the use and configuration of our solutions to our client’s functional and technical teams.

In addition, we offer various training programs:

Intra or extra-companies
Several levels: beginners / expert users, IT specialists and administrators
Several sessions: initiation training, modular training, before going into production
Exercises and case studies
Change management
Complete documentation: training plan, user manual, operation and administration manual

You want to automate your business management?

Manar™ meets all your needs.

N° 42, bd Abdelmoumen, 20340 Casablanca - Maroc
+212 522 77 82 70
+212 522 98 78 03
sales@perenitysoftware.com