Support service provides customers assistance and includes :

  • Customer area access on our extranet to report incidents or improvement requests
  • Telephone hotline
  • Moving on site if needed
  • Remote support and tele-services of customer’s platforms

Our solution's maintenance essentially covers :

  • Software upgrade delivery
  • Installation support and functional and technical evolution
  • New patches delivery for correcting solutions anomalies
  • Preventive maintenance on site visit